Returns and Refunds

Return requests are limited to cases where payment was completed but the expected access, credential, or digital delivery did not activate because of a platform failure or a verified duplicate charge.

We do not offer refunds for completed, consumed, or fully delivered digital services simply because a user changed their mind, no longer needs the item, or expected a different outcome.

Contact [email protected] with the purchase reference, user id, payment provider, and a short description of what failed.

Include the order id, checkout session id, Razorpay payment link id, or Stripe session id if you have it. That helps us verify the payment and match it to the server-side record quickly.

For platform issues, the support team may ask for the route, timestamp, and exact error message so we can reproduce the issue safely.

Approved refunds follow the original payment rail whenever possible. Processing time depends on the payment provider and your bank or card issuer.

Access grants, certificates, and unlocks are only issued from verified server-side events, so duplicate or tampered attempts will not be refunded as a successful purchase.

If the issue is caused by a platform error, we may instead repair the access state or re-run the verified delivery step.

Read the Terms of Use and Privacy Policy for the rest of the platform rules.

You can also return to Support for troubleshooting and escalation.